A leading financial institution needed a seamless way to verify customers across branches, mobile apps, and ATMs. They also needed to identify VIPs on arrival. Traditional passwords and cards left gaps in security and customer experience.
Gorilla Technology rolled out a unified facial-recognition platform: embedding facial recognition into account registration, mobile/online logins, and cardless ATM withdrawals; building a VIP watchlist; and enforcing dual-authentication when risk thresholds rose.
Within three months, the bank saw a 45% drop in fraud attempts, cut login times in half, and gave premium clients a frictionless welcome. This reinforced security while elevating service.
Case Studies
The Challenge
01
Fragmented Authentication Channels
- Multiple touchpoints (branches, mobile apps, online banking, ATMs) each relied on separate ID checks.
- Cardless withdrawals introduced fresh fraud vectors, demanding stronger verification.
- VIP client recognition was manual, slowing service and missing up-sell opportunities.
02
High Stakes & Customer Friction
Without an integrated identity layer, the bank risked rising fraud losses, inconsistent user experiences, and diminished loyalty among high-value clients.
Case Studies
Our Solution
End-to-End Face-Recognition Integration
We embedded Gorilla’s FR engine into:
- Account opening flows at branches and online channels.
- Mobile and web logins, replacing passwords with biometric scans.
- Cardless ATM withdrawals, verifying identity in under three seconds.
Smart VIP Watchlist
- Automated VIP tagging in Gorilla’s database upon FR match.
- Priority routing at branch kiosks and ATMs for dedicated service lanes.
- Real-time alerts to relationship managers when VIPs arrive.
Situational Dual-Authentication
We layered extra checks when risk profiles spiked:
- Face + ID-card scan for high-value transfers.
- Face + one-time password (TOP) for new devices.
- Face + debit card as a fallback at ATMs.
Case Studies
Results & Impact
Quantifiable Outcomes
- 45% reduction in fraudulent attempts on cardless ATMs.
- 50% faster login and withdrawal process (under three seconds per transaction).
- 30% lift in VIP branch visits thanks to priority lanes.
Secondary Benefits
- Scalable framework ready for rollout to 200+ branches.
- Centralized dashboard gives real-time visibility across all channels.
- Higher customer satisfaction: 92% positive feedback on the new biometric flows.
Case Studies
Key Takeaways
Unify authentication across online, mobile, and physical channels with one biometric platform.
Elevate VIP experience through automated watchlists and priority routing.
Mitigate risk by layering dual-authentication on sensitive transactions.
Accelerate transactions: biometric scans complete in under three seconds.
Scale securely: deploy once, extend to all branches, apps, and ATMs.