Skip Navigation Links

Gorilla Partners with Far Eastone to Bring AI Robotics to its Stores


Taipei, Taiwan. Gorilla Technology, a leading video big data and analytics company, and Far Eastone (FET), the premier mobile telecom company in Taiwan, jointly release the FURO, an AI Robot deployed to act as a sales assistant and provide customers with product information to enrich the customer experience in the store. This is the first time artificial intelligence has been implemented at this scale. The goal is to increase in-store traffic by 50% and grow revenue by 25% through new technology and innovative services.

FET is Gorilla’s Gold Partner in the retail space and has already implemented interactive signage at over hundreds of stores which has improved operation efficiency and increased revenue. AI’s strengths and video intelligence is targeted to supersede this by delivering responses based on the video recognition of the shopper’s profile, creating precise answers based on the technology’s facial recognition engine while learning critical elements of the shopper so as to better serve their particular needs.

Gorilla CEO Dr. Spincer Koh, , was quoted as saying: “The in-store AI robot will be a milestone for FET and Gorilla to bring retailing to the next level and offer a different shopping experience to customers. It’s a great pleasure working with FET, who are always looking at innovative technology to provide the best customer experiences while optimizing chain store operations.”

Gorilla’s role is to use its video analytics technology to record a store’s traffic, thereby helping FET understand in-store shopper behavior and deliver targeted advertising and personalized offers. The Omni-channel solution integrates the online experience with brick-and-mortar behaviors, enabling retailers to leverage a marketing strategy for multiple channels.

With over 15 years of experience in the video big data field, Gorilla aims to create new business intelligence for the retail industry and other verticals by offering advanced analytic technologies that incorporate data from multiple sources, including IoT devices. Management teams are empowered with real-time information for making better business decisions and for conquering the challenges from a today’s rapid digital transformation.


About Gorilla
Gorilla Technology is a global leader in Video Big Data and Analytics technology, supporting a wide range of video-centric applications for broadcast media and entertainment, education, enterprise unified communication, business intelligence, and security. In addition to managing over 35 petabytes of content across 5 continents and in multiple languages, Gorilla solves key Video Big Data related issues derived from the volume, velocity and variety of videos generated by real-world applications in Smart Cities, logistics, and retail. Working with leading hardware partners such as Cisco, EMC, and Dell, Gorilla offers scalable on-site products and solutions that facilitate video intelligence, video management, video delivery and network intelligence for a variety of video applications. Gorilla also works with service providers to develop value-added cloud-based video entertainment and security services for the connected home, office and government. Gorilla Technology was established in 2000 and today has sales representation across the US, UK, Europe, the Middle East, South-East Asia, and China. Prior to investment by Telstra Ventures in 2015, investors in other funding rounds included EMC, HTC, and Morningside Technology Investments Limited.

Gorilla Technology
Media and Events: Caroline Chan
North American Sales:
Australia and New Zealand Sales:
APAC Sales:
China Sales:
Middle East Sales:
Europe Sales:

Gorilla News, Highlights, and Announcements

ivar events image
Edge AI Video Analytics IVAR® Smart Attendance EVMS Cybersecurity Analytics NetProbe NetTrap HMD FR-MOTP SCP Whitepapers
AI Toolkit AI Toolkits by Vertical AI-Appliances Vision AI Mobile Vision AI Edge Vision AI AI Screen Station OT Security AI SaaS Smart Retail Smart City & Transportation Endpoint Security
Solutions Government & Public Services Smart City & Transportation Industrial Commercial
About Us
The 800 pound Gorilla Press Room Events & Trade Shows Videos Partner Program Contact Us Blog
Service Portal Partner Program